Take control of every device repair with guided intake, technician assignments, approvals, part/labor tracking, automated status changes, and built-in payments. Keep customers informed and your team aligned from drop-off to delivery.
The SehaCore Repairs module centralises every ticket in one timeline. Intake forms capture customer contact data, device identifiers (type, brand, model, serial/IMEI) and the reported issues. Tickets then progress through the live workflow — pending, diagnosing, waiting for approval, in progress, waiting for parts, completed, and delivered — with automatic logs. Technicians submit diagnostic notes, internal remarks, estimated totals, and final labour/parts costs before closing a job. Device catalog tools keep types, brands, and models organised, while the parts list lets you pull stock items directly onto the repair. Customer approvals, Mpesa or in-person payments, and delivery confirmation are all tracked inside the same workspace, so nothing slips through the cracks.
Monitor the entire repair queue with filters for status, warehouse, priority, and assigned technician.
Capture customer consent, issue notes, deposits, and attachments the moment a device is dropped off.
Maintain structured device types (phones, tablets, laptops, consoles) with custom descriptions for accurate reporting.
Build reusable brand/model libraries so technicians select the exact hardware every time.
Track technician diagnosis, internal notes, photos, and customer-facing comments within each ticket.
Move repairs from diagnosing to waiting for approval, capture the customer decision, then start the job with confidence.
Add labour time, pull parts from inventory, and see the running total that will post to sales/invoices.
Assign or reassign technicians, track workloads, and display the assignee on the repair detail view.
Every status hop (pending, diagnosing, waiting for parts, completed, delivered) is logged with author, timestamp, and note.
Collect deposits, settle balances via cash, card, transfer, or Mpesa, and capture delivery signatures in one modal.
Drill into repair turnaround, revenue, and device trends using the dedicated Repair Reports workspace.
Keep customers informed with ready-to-send updates when diagnostics are ready, parts arrive, or the job is ready for pickup.
Ready to streamline every repair ticket?