Terms of Service

1 Acceptance of Terms

By creating an account, logging in, or otherwise using the Service, you acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree, you may not use the Service. We may require you to accept updated Terms from time to time; continued use after such changes constitutes acceptance. Additional terms may apply to specific features, modules, or plans and will be presented where relevant.

2 Description of Service

SehaCore provides a cloud-based business management platform that may include, without limitation: point of sale (POS), inventory management, multi-warehouse operations, accounting, human resources (HRM), reporting and analytics, AI-assisted features, multi-currency support, and role-based access control. The exact features available to you depend on your subscription plan and configuration.

We strive to maintain high availability and performance but do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue any part of the Service for maintenance, security, or business reasons, with reasonable notice where practicable. We are not liable for any modification, suspension, or discontinuation of the Service or any part of it.

3 Account Registration and Security

You must provide accurate, current, and complete information when registering and keep your account information updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us promptly of any unauthorized access or use. We are not liable for any loss or damage arising from your failure to protect your credentials or from unauthorized use of your account.

You may not share account access in a way that violates these Terms or your plan restrictions. You are responsible for ensuring that your use of the Service complies with applicable laws and that any users you invite or authorize also comply with these Terms.

4 Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service in any way that violates applicable laws, regulations, or third-party rights.
• Attempt to gain unauthorized access to the Service, other accounts, or our or our providers’ systems or networks.
• Transmit any malware, viruses, or other harmful code, or use the Service to distribute spam or phishing.
• Reverse engineer, decompile, disassemble, or attempt to derive source code from the Service (except where expressly permitted by law).
• Resell, sublicense, or commercially exploit the Service in a manner not expressly permitted by your agreement with us.
• Use the Service to build a competing product or service, or to benchmark or scrape the Service for such purposes, without our prior written consent.
• Overload or interfere with the integrity or performance of the Service or our infrastructure.

We may suspend or terminate access and remove content that we reasonably believe violates these Terms or poses a risk to the Service or others.

5 Intellectual Property

We and our licensors retain all right, title, and interest in and to the Service, including the software, design, text, graphics, logos, and other materials provided by us, and all related intellectual property rights. Your use of the Service does not grant you any ownership in the Service or our intellectual property.

You may not copy, modify, distribute, sell, or create derivative works based on the Service or our branding without our prior written permission. We may use feedback or suggestions you provide without obligation to you.

6 User Content and Data

“User Content” means any data, content, or materials you or your users submit, upload, or transmit through the Service (e.g. transactions, inventory, customer data, employee data). You retain ownership of your User Content. You grant us a non-exclusive, worldwide, royalty-free license to use, store, process, and display User Content as necessary to provide, operate, and improve the Service, and to comply with law.

You are solely responsible for User Content and for ensuring that you have all rights and consents needed to provide it to us. We may retain and use anonymized or aggregated data derived from use of the Service for analytics, product improvement, and other lawful purposes. Our handling of personal data is further described in our Privacy Policy.

7 Payment and Billing

Fees for subscription plans and add-ons are as described at the time of sign-up or in your plan documentation. You agree to pay all applicable fees in the currency and billing cycle specified. Fees may be subject to change with notice; continued use after a fee change may constitute acceptance. You must provide valid payment information and keep it updated.

Unless otherwise stated, fees are billed in advance (e.g. monthly or annually). Refunds are handled according to our refund policy in effect at the time of purchase. We may suspend or terminate the Service for non-payment after reasonable notice. You are responsible for any taxes (excluding our income taxes) that apply to your use of the Service.

8 Disclaimers

The Service is provided “as is” and “as available.” To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and those arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components, or that any content or data will be secure or accurate.

We are not responsible for decisions you make based on data or reports generated by the Service. You use the Service at your own risk.

9 Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall we (or our affiliates, directors, employees, or licensors) be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunity, arising out of or related to these Terms or the Service, whether in contract, tort (including negligence), strict liability, or otherwise, even if we have been advised of the possibility of such damages.

Our total aggregate liability for any claims arising out of or related to these Terms or the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim (or, if no fees were paid, one hundred United States dollars (USD 100)). Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions, our liability will be limited to the greatest extent permitted by law.

10 Indemnification

You agree to indemnify, defend, and hold harmless us and our affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms or any law or third-party right; or (d) any dispute between you and a third party relating to the Service or your use of it. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, at your expense.

11 Termination

You may stop using the Service and close your account at any time, subject to any applicable cancellation or data export procedures. We may suspend or terminate your access to the Service, or any part of it, at any time, with or without cause or notice, including for violation of these Terms, non-payment, or to protect the Service or other users.

Upon termination, your right to use the Service ceases immediately. We may retain your data for a reasonable period for backup, audit, or legal compliance, after which we may delete it in accordance with our data retention practices. Provisions that by their nature should survive (including intellectual property, disclaimers, limitation of liability, indemnification, and governing law) will survive termination.

12 Modifications to Terms or Service

We may update these Terms from time to time. We will post the updated Terms on our website or within the Service and update the “Last updated” date. For material changes, we may also notify you by email or through the Service. Your continued use of the Service after the effective date of the changes constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Service and may close your account.

We may change, suspend, or discontinue features or the entire Service with reasonable notice where feasible. We are not liable to you or any third party for any change, suspension, or discontinuation.

13 Governing Law and Disputes

These Terms are governed by the laws of the jurisdiction in which we specify in our company information (or, if not specified, the laws of the United States and the State of Delaware), without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively in the courts of that jurisdiction, and you consent to the personal jurisdiction of such courts. Nothing in these Terms limits either party’s right to seek injunctive or other equitable relief in any court of competent jurisdiction.

14 General Provisions

These Terms, together with our Privacy Policy and any order or plan terms, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements. Our failure to enforce any right or provision is not a waiver of that right or provision. If any provision is held invalid or unenforceable, the remaining provisions remain in effect. You may not assign or transfer these Terms or your account without our prior written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets. There are no third-party beneficiaries to these Terms.